Refund & Cancellation Policy
AdForge is a digital service. This policy explains how cancellations and refunds are handled.
1. Before generation begins
If a customer contacts support promptly after purchase and before their requested AdForge pack has been generated or materially prepared, KINVORO may be able to cancel the order and issue a refund, subject to applicable law and payment-provider rules.
2. After generation or delivery
Because the AdForge pack is a customized digital product generated for the customer's submitted brief, cancellation or refund may not be available once the customized pack has been generated or delivered, except where required by applicable law or where KINVORO determines that a service failure warrants a refund.
3. Technical problems
If a paid customer cannot access or download a completed pack because of a technical issue, contact support@kinvoro.com. We will first attempt to restore access or provide the purchased digital deliverable.
4. Duplicate or erroneous payments
If you believe you were charged twice for the same order, contact support with the payment/order references so the transaction can be checked.
5. How to request help
Email support@kinvoro.com with the purchase email and relevant order or payment reference. Never send full card details or CVV.